Frequently Asked Questions

Discover everything you need to know about our luxury shopping experience.

What is your return policy for ready-to-wear items?

We accept returns of unworn, unwashed, and unaltered items with original tags attached within 14 days of delivery. Please note that evening wear and shoes must be returned in their original packaging to be eligible for a refund.

Do you offer international shipping?

Yes, Oscar de la Renta ships to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

Can I modify or cancel an order after it has been placed?

To ensure timely delivery, we begin processing orders immediately. Please contact our Client Services team within one hour of placing your order to request any modifications or cancellations.

Are your products authentic?

Every item sold on our official website is guaranteed to be authentic Oscar de la Renta. Each piece is crafted with the highest standards of luxury and quality synonymous with our house.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.